Emergency IT Services & 24/7 Support for Surrey Businesses
Technology issues don't follow a schedule, and neither do we. Insmart Technology provides proactive 24/7 IT Support Services for businesses across Surrey and the Lower Mainland, delivering fast technical assistance, continuous monitoring, and expert problem resolution whenever you need it. Whether your team works during standard business hours or around the clock, we ensure your systems remain secure, reliable, and fully operational.
Why Businesses Need 24/7 IT Support
Minimise downtime, improve productivity, and keep your business protected with proactive around-the-clock IT support.
Managed IT Services
Proactive IT support, 24/7 monitoring, and reliable technology solutions that keep your business secure and productive.
Cybersecurity Solutions
Protect your business with advanced cybersecurity, endpoint protection, email security, and proactive threat monitoring.
What's Included in Our 24/7 IT Support Services
24/7 Help Desk Support
Get immediate assistance whenever technical issues arise. Our 24/7 Help Desk Support provides fast troubleshooting for software, hardware, email, and user-related problems, helping your employees stay productive while minimising costly business downtime.
Network Monitoring
Keep your business network secure and performing at its best with proactive network monitoring. We continuously track network health, detect potential issues early, and optimise performance to reduce downtime and improve reliability.
Remote IT Support
Resolve IT issues quickly with secure remote assistance from certified technicians. We diagnose and fix software, network, and system problems without the need for an onsite visit, ensuring faster response times and uninterrupted business operations.
Server Monitoring
Our server monitoring services ensure your business-critical systems remain secure, stable, and available around the clock. We monitor server performance, storage, backups, and system health to prevent unexpected failures and maintain business continuity.
Onsite IT Support
When hands-on technical assistance is required, our experienced IT professionals provide prompt onsite support for hardware installations, network troubleshooting, infrastructure upgrades, and complex technology issues across Surrey and the Lower Mainland.
Patch Management
Protect your IT environment with automated patch management. We regularly install security updates, software patches, and operating system upgrades to reduce vulnerabilities, improve system performance, and strengthen your cybersecurity posture.
Microsoft 365 Support
Maximise the value of Microsoft 365 with expert setup, migration, administration, and ongoing support. We help businesses manage email, Teams, SharePoint, OneDrive, and user accounts while ensuring security and productivity.
Cybersecurity Monitoring
Protect your business from evolving cyber threats with continuous cybersecurity monitoring. Our team proactively identifies suspicious activity, responds to security incidents, and helps safeguard your systems, data, and business operations.
Why Choose Insmart Technology
A trusted IT partner delivering dependable support for businesses across Surrey and the Lower Mainland.
Our Emergency IT Response Times
When your systems are down, the first question is how quickly someone actually picks up. These are the response commitments we work to, measured from the moment you reach us:
- Critical — 15 to 30 minutes. Your whole business is stopped: server down, network offline, site-wide email failure, or an active security incident. Work begins immediately.
- High — 1 to 2 hours. A department or critical function is blocked, but the rest of the business can keep working.
- Normal — same business day. A single user is affected and a workaround exists.
- Low — 1 to 3 business days. Requests, new user setups and scheduled changes.
Two things matter more than the numbers. Response time is not resolution time — we tell you in writing which one we are committing to. And outside business hours you reach an on-call engineer who already has access to your environment, not an answering service that takes a message for the morning.
What Counts as an IT Emergency
Calling out an emergency for something that can wait costs money and buries the incidents that genuinely cannot. This is how we draw the line:
Treat as an emergency
- Server, network or internet down for the whole office
- Suspected ransomware, encrypted files, or a ransom message
- Email unavailable company-wide
- Point-of-sale or booking systems offline during trading hours
- Confirmed data breach or compromised account
- Physical damage — flood, fire or a power surge to equipment
Can wait until business hours
- One user’s printer, headset or peripheral
- Software running slowly
- A single mailbox needing a password reset
- A report that will not export
- Licence renewals and scheduled new-user setups
Not sure which one you are looking at? Call. Deciding that takes us a minute, and it is what the line is for. Our guide on what to do in the first hour when a server goes down walks through the steps to take before help arrives.
Drop us a line! We are here to answer your questions 24/7
Ready to Improve Your Business Technology?
Our 24/7 IT Support Process
A streamlined support process that ensures fast issue resolution and long-term technology reliability.
IT Solutions Tailored for Your Industry
Healthcare
Secure, PIPEDA-aware IT support, cybersecurity, cloud solutions, and reliable infrastructure for healthcare providers.
Manufacturing
Improve operational efficiency with secure networks, server management, cloud infrastructure, and proactive IT support.
Legal Firms
Protect confidential client data with secure networks, Microsoft 365, cloud collaboration, and proactive IT management.
Professional Services
Enhance productivity with Microsoft 365, managed IT, cybersecurity, and scalable technology solutions.
Construction
Keep field teams connected with cloud solutions, mobile workforce support, cybersecurity, and reliable business networks.
Non-Profit Organizations
Cost-effective IT services, cloud collaboration, cybersecurity, and ongoing technical support to help nonprofits achieve their mission.
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Google has said for years that the most important single factor to them is high quality content. Now more than ever, they have the ability.
Google has said for years that the most important single factor to them is high quality content. Now more than ever, they have the ability.
Google has said for years that the most important single factor to them is high quality content. Now more than ever, they have the ability.