Managed IT Services FAQs for Surrey Businesses
Managed IT Services
Frequently Asked Questions
Managed IT services mean an outside team takes ongoing responsibility for your technology — monitoring, securing and maintaining your servers, network, devices and Microsoft 365 every day — instead of you calling someone only when something breaks. Insmart Technology provides managed IT services for businesses across Surrey and the Lower Mainland of British Columbia.
The cost depends on the number of users and devices, the services you need, your infrastructure and your security requirements. Because every business is different, we don't sell one-size-fits-all packages. After a free, no-obligation IT assessment, we give you a clear quote tailored to your business.
Our managed IT support includes help desk support, proactive monitoring and maintenance, cybersecurity and endpoint protection, Microsoft 365 administration, cloud backup and disaster recovery, network and firewall management, and on-site visits when needed — so your team calls one number instead of juggling several vendors.
Yes. Insmart Technology provides IT support 24 hours a day, 7 days a week — including evenings and weekends. Call (604) 449-2327 any time and you'll reach our support team, not a voicemail box or an overseas call centre.
Call us at (604) 449-2327 right away. Because we support clients 24/7, a technician can start troubleshooting remotely, and if the fix needs hands-on work, a local technician can come to your office to get you back up and running.
Yes. We set up and manage cloud backup and disaster recovery so your files, email and systems can be restored if hardware fails, data is deleted by mistake or your business is hit by ransomware. We also monitor your backups to make sure they keep running properly.
No. Before any work starts, you receive a written quote that clearly lists what is included in your plan. If you ever need something outside that scope, such as a new project or hardware, we quote it first and only go ahead with your approval. No surprise service fees, and no invoices that grow after the fact.
Response times are agreed in writing in your service agreement, so you know what to expect before you sign. Our support team is available 24/7 at (604) 449-2327, and because we monitor your systems remotely, a technician can usually start troubleshooting right away, often fixing the issue without an on-site visit.
Yes. You get a dedicated technician who knows your setup, and we keep you updated from the moment you report a problem until it is resolved. You will always know what went wrong, what we are doing about it, and how to prevent it from happening again.
Insmart Technology is based in Surrey, BC and serves businesses across Surrey, Vancouver, Burnaby, Richmond, Coquitlam, Langley, Delta, New Westminster, White Rock, North Vancouver, West Vancouver, Abbotsford, Mission and Chilliwack. We work on-site at client locations and remotely; we do not operate a walk-in office.
Both. Many issues can be fixed remotely right away, which is the fastest option for your team. When a problem needs hands-on work, a local technician comes to your office — we don't dispatch from a distant call centre.
It starts with a free IT assessment. From there we follow a simple four-step process: Discover (review your current systems and risks), Plan (recommend the right setup for your business), Implement (roll it out with minimal disruption) and Monitor & Support (keep everything secure and running).
Yes. We provide endpoint protection, firewall management, email security, backup and disaster recovery, and IT compliance support — including for businesses with strict privacy requirements, such as healthcare clinics.
Yes. We set up and manage Microsoft 365 — including email, Teams, SharePoint and OneDrive — and handle cloud migrations so your team can work securely from the office, from home or on the road.
Yes. Since 2015, small and mid-sized businesses have been our focus. We act as your complete IT department, giving you the expertise of a full IT team for a fraction of the cost of hiring in-house staff.
We give you an honest recommendation. If a repair or upgrade will extend the life of a computer, laptop or network device at a reasonable cost, we will tell you. If it is not worth fixing, we explain why and help you choose a cost-effective replacement.
Not at all. We explain things in plain language and are patient with every question. Whether it's setting up a new laptop, moving email to Microsoft 365 or getting back into a locked account, we walk your team through it step by step.
Yes. Beyond computers and servers, we set up and support office networks and Wi-Fi, printers, POS terminals, security camera systems and complete new office setups, so one team handles all your business technology.
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